Shipping Policy

Effective Date: 25 March 2026

Thank you for shopping with us.

Please read this Shipping Policy carefully before placing your order. By completing your purchase, you acknowledge and accept the shipping terms set out below.

1. Shipping Origin

All orders are shipped internationally from Kuala Lumpur, Malaysia.

2. Shipping Carrier and Charges

We currently ship international orders via FedEx.

Shipping charges and any included import duties, taxes or customs-clearance costs are displayed on the relevant product page or at checkout.

Tracking information will be provided once the parcel has been dispatched, subject to carrier-system availability and destination coverage.

We reserve the right to make reasonable adjustments to shipping arrangements due to operational requirements, customs procedures, destination limitations, remote-area surcharges or carrier-service availability.

3. Remote / Extended Area Surcharge

Certain destinations may be classified by FedEx as remote, extended, or special service areas based on postal code and carrier routing.

If an address falls within such an area, additional shipping charges may apply.

Where practical, we may contact the customer before dispatch if an additional surcharge is required. If the customer does not agree to the additional charge, we reserve the right to cancel the order and issue a refund for the amount paid to us, less any non-recoverable payment processing charges where applicable.

4. Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may be extended during peak periods, promotional periods, public holidays, customs-related delays, or where additional address verification is required.

Business days refer to Monday to Friday, excluding public holidays in Malaysia.

5. Estimated Delivery Time

Estimated international delivery time is generally 3–5 business days after dispatch, depending on destination and carrier operations.

Delivery times are estimates only and are not guaranteed. Delays may occur due to:

• customs inspection or clearance

• weather conditions

• flight or transport disruptions

• public holidays

• destination-country delivery conditions

• remote-area handling

• carrier operational issues

6. Duties, Taxes and Import Charges

Import duties, taxes and customs-clearance charges are included only when this is clearly stated on the product page or at checkout.

Customers remain responsible for any additional charges arising from:

• remote or extended-area surcharges
• incorrect or incomplete address information
• failed delivery attempts
• refused shipments
• special import requirements imposed by local authorities

Customers are responsible for checking the import regulations applicable in their country or region before placing an order.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address in English / Roman characters where required for international delivery.

If an incorrect, incomplete, or undeliverable address is provided, delivery delays, return charges, re-delivery charges, or parcel disposal may occur. Any additional costs arising from incorrect address details may be charged to the customer.

8. Failed Delivery, Refused Shipments, and Non-Cooperation

If a shipment is delayed, returned, destroyed, held, or charged additional fees due to any of the following:

• incorrect or incomplete address

• refusal to accept delivery
  

• failure to cooperate with customs or courier requests

• prolonged absence of the recipient

• failure to provide required import information

then any resulting costs, return fees, storage fees, disposal fees, or re-shipping charges may be the responsibility of the customer.

Original shipping charges are non-refundable once the parcel has been dispatched.

9. Tracking and Delivery Responsibility

Once an order has been dispatched, the shipment is handled by the courier.

We will assist customers reasonably in checking shipment status, but we are not responsible for courier delays, customs delays, or events outside our reasonable control after dispatch.

10. Multiple Items / Combined Orders

Orders containing multiple items may be packed together or shipped according to operational requirements.

Where necessary, we reserve the right to adjust packing or dispatch arrangements for safety, efficiency, or carrier acceptance reasons.

11. Returns Related to Shipping

Please also review our Refund Policy and Terms of Service before placing an order.

Shipping charges, customs charges, duties, taxes, and similar fees are generally non-refundable once shipping arrangements have begun or the parcel has been dispatched, unless required otherwise by law.

12. Contact

If you have questions about shipping, please contact us before placing your order:

• mytackle2024@gmail.com

• yetsun6722@gmail.com

We usually respond within 1–2 business days.