Contact information

Contact Information

If you have any questions about your order, returns, shipping, or general inquiries, please feel free to contact us:

Email: yetsun6722@gmail.com/ mytackle2024@gmail.com
Phone / WhatsApp: +60 12-699 5600
Business Address:
MY TACKLE R&D ENTERPRISE
No. 64, Jalan 14/62B, Bandar Sri Menjalara
Kepong 52200, Kuala Lumpur
Malaysia

We typically respond within 1–2 business days (Monday to Friday, MYT / UTC+8).

For courier-related issues only (tracking / delivery / shipment status):

FedEx:

Website: fedex.com
Customer Service / Tracking Support: please use your local FedEx customer service channel or the official FedEx website for the latest contact options in your destination country.

Frequently Asked Questions (FAQ)

All orders are shipped from Kuala Lumpur, Malaysia.

We currently ship international orders via FedEx Express. Tracking information will be provided once the parcel has been dispatched.

FedEx Duties-Paid Shipping from Kuala Lumpur, Malaysia is currently USD24.90 for eligible international orders.

Shipping generally includes international freight, customs clearance, and import duties/taxes for most destinations.

Remote or extended-area addresses may require an additional courier surcharge after address review.

Orders are usually processed within 1–3 business days after payment confirmation.

Estimated FedEx international delivery time is generally 3–5 business days after dispatch, depending on destination, customs clearance, public holidays, and courier operations.

Yes. MAGAS™ lures are hand-poured in soft silicone and individually finished in Kuala Lumpur, Malaysia. Minor mold lines, seams, or small surface variations may appear and are normal characteristics of handcrafted silicone lures.

Please review our Refund Policy before placing an order. Returns may only be considered for unused, unopened items with prior approval. Used lures, opened items, products that have touched water, free gifts, and promotional bonus items are not eligible for return.

Yes. MAGAS™ products are original designs developed by MY TACKLE R&D ENTERPRISE in Malaysia. Selected MAGAS™ technologies are protected by patents in the United States, Malaysia, Australia, Thailand, and Singapore.

For most destinations, shipping fees generally include import duties, taxes, and customs clearance charges.

However, remote-area surcharges, incorrect address information, failed delivery attempts, refused shipments, or special import requirements may create additional charges.

If you used Facebook or Meta login, ads, or related services connected to our website, you may request deletion of Facebook-related data by contacting us at mytackle2024@gmail.com or yetsun6722@gmail.com.